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Returns

Returns

Our policy lasts 30 days from the time a return request has been submitted. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, we ask that you contact us by phone or email requesting a return. We will then send you our automated return email with an RA# that can be used for the return.

Please do not send your purchase back to the manufacturer.

Refunds

Customer is responsible for price of shipping item back to us (either USA or Canada warehouse) If a refund, we will refund you the price of the item and tax (does not include original shipping cost).

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and that we have refunded you.

It may take some time before your refund is officially posted. Please allow up to 5 business days. If you’ve done this and you still have not received your refund yet, please contact us at info@thebrownbear.ca.

Exchanges

Customer is responsible for price of shipping item back to us (either USA or Canada warehouse) If you are requesting an exchange, we will cover the cost of shipping the new item to you. We only replace items if they are defective in which case we often ask for a photo to be emailed to us.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.